Alan Yeomans ... your local Auran helpdesk dicky

Dear Alan,

It appears that I have managed to piss you off so badly that you have lost any and all professional dignity you had left.

I am aware that it must have been very confronting to be pointed out that you are a continuous failure at the lousy job as a helpdesk dicky. It must be tough being amongst the artists and programmers at the office, while you yourself are only trusted to misguide people who contact the helpdesk and work at weekends uploading content to the downloadstation.

After my banishment from the forums I thought it a good idea to help you out a bit and started pointing out some of the problems with the software. I was of the opinion that Auran is a company that values its clientèle and its opinions. My opinions are free and I am always very willing to share them ... especially when I feel a bit robbed ... yes ... robbed, that is actually the correct word for the manner in which you Alan and the company you work for ( or volunteer, I am still waiting for an answer to that question ) treat your customers.

The last five years Auran deliberately and purposely robbed its customers from their money with sets of half-finisheds products and empty promises; even blatant lies are part of the deal. Complaints are simply ignored.

In the middle of this we find Alan Yeomans ... let me introduce you to the wonderful world of the Auran helpdesk:

17th Aug 2008, 10:20pm by Zwabberaar:

Session info lost in TC3
After loading a saved session in TC3 the session "info" button is not available anymore and the session is basicly lost unless you memorized the "goals" of the session.

When will this be fixed?

26th Aug 2008, 06:38am by Alan Yeomans

Hi,

This is functioning as intended.

Regards,

26th Aug 2008, 09:23pm by Zwaberaar

Screw Loose?
The person who designed that should be locked up. Finally the "save" bug was fixed and now you have made it useless because the necessary info is not saved, or can not be loaded anymore.

I can understand a "bug" but actually designing it like this is truly beyond me. What is the use of the save function when you drive a two hour Plus session and you can not load the session's goals anymore?

With me ALL tc3 users would appreciate it if this is changed.


30th Aug 2008, 06:10am by Alan Yeomans

Hi,

I thought it has always been like this. When was it ever fixed?

Regards,

1st Sep 2008, 04:27pm by Zwabberaar

Now that was evasive
Does your statement mean that whenever something has not functioned before that it is acceptable?

It should be possible to save a session and have the connected "info" saved as well. I use the word "fix" because in my opinion the product you sell is broken when such a function is not included in the product.

But let me re-phrase my question: When will TC3 save the session info that is included with the session?

3rd Sep 2008, 08:13am by Alan Yeomans
Hi,

I'll pass your report on to the programmers.

Regards,


The above is just one of quite a number of "conversations I have had with Helpdesk Dicky Yeomans. After first having encountered the stupidity of both Tony Hilliam and Chris Bergman I have now met the third idiot working for Auran. I no longer wonder why the products of Auran fail time-and-again. How could they not when the likes of Tony, Chriss and Alan.

Come back soon when I have more examples of my encounters with Alan and his ultimate "revenge!"

Australia has the longest days on Earth!

From day one of since the release of the Trainz Classics 3 version of our favourite simulator it was obvious that the product wasn't even close to being finished. Thanks to the British content creators quite a number of initial errors in the content were corrected very fast and made available to the public.

Unfortunately also quite a few "bugs" or other types of errors wriggled their way into the simulator. Rumours about an upcoming patch were quickly to be found on the diverse forums. Of course this was nowhere to be confirmed by anybody from Auran and most importantly nobody mentioned when it would be made available ... until.

On the 15th of August I send a request to the Auran helpdesk:

"broken sessions
Five out of the eight automated sessions in TC3 are broken. One way or the other the simulator either gets confused, gets stuck or de-rails. When will the TC3 AI be fixed to acceptable standards?

Z."

On the 26th I finally received an answer:

"Hi,

Today. New electronic download and patch are being released today.


Regards,

Auran HelpDesk
www.auran.com/helpdesk"

Have a look at today's date ... check again ... yep ... it is August 29th in Central Europe. In Australia the 26th lasts already three days! No wonder Australia is considered a backwater area on Earth. Days take at last three times linger then anywhere else. For all we know they still think it is the 18th century instead of the 21th.

Of coruse I couldn't resist sending a reply to the helpdesk after the 26th ended for most Earthlings:

"Longer days in Oz?
Hmm,

Although happy to hear a patch is made I am however not very surprised to find out that "today" means something else at Auran's then it does here.

Perhaps you know now when and where to obtain the patch?

Z."

To my utter surprise even this message was answered. The answer though leaves a lot to be desired though:

"Hi,

We'll put a post on the forums once its available.

Regards,

Auran HelpDesk
www.auran.com/helpdesk"

Now ... I could write pages full of complaints about how one part of the Auran company doesn't know what the other part is doing. But I will not do that. I hold just one person responsible for thius Fuck-up: Tony Hilliam ... the man in charge. The man that makes sure your company will lose millions of Dollars. The man that is writing the final chapters of Trainz.